Penalty Rate Increase:

After careful consideration, we have deemed it necessary to increase our penalty rates in order to keep pace with the associated administrative costs. The cost of our late penalty has not been raised in many years, and it is no longer covering the expenses that are involved in providing these notices.

Beginning January 1, 2023, the initial late fee will be raised from $5.60 to $12. Door hanger fees will be raised from $10 to $30. We understand these are significant increases. They are reflective of the amount of inflation that has occurred since the last time these fees were adjusted, and are commensurate with the charges customers incur from other water districts in the region.

Additionally, please keep in mind that these penalty fees are always avoidable. We are here to help you. If you are unable to pay the total balance on your water account, you have options to avoid the additional financial burden caused by these fees. To set up payment arrangements or to make a request for a temporary grace period, please contact the office at (909) 795-2401, Monday through Friday 8:00am to 4:00pm, prior to the date that your bill is due. We offer a variety of payment options, including autopay by credit card or bank account.